Frequently Asked Questions
Is the backpack personalised?
Yes, you can customise it with your child’s name.
What age group is this backpack suitable for?
Perfect for kids aged 6 to 16 years.
Is the backpack made to order?
Yes, each piece is made after your order is placed.
When does production start?
Production starts after the name is embroidered and approved.
Do I get a preview before finalising?
Yes, you will receive the artwork via email for approval.
How long does the process take?
Up to 7 days after artwork approval.
Will the embroidery size be shared?
Yes, embroidery details are shared on WhatsApp.
Why is the font smaller for long names?
Longer names need smaller fonts due to limited space.
Can I choose bead colours?
Yes, you can specify bead colour preferences in the order notes.
Can I request design changes?
No, only the name can be customised.
Can I add emojis or extra motifs?
No, customisation is strictly text-only.
Can I preview multiple name options?
Only one final artwork is shared per order.
Can I change the name after approval?
Changes are allowed only before production starts.
Do you provide progress updates?
No, only the artwork preview and final product.
Can I cancel the order?
Cancellation isn’t possible after production begins.
What is the backpack made of?
It uses handloom fabric with faux leather.
Is it handmade?
Yes, it is 100% handmade.
What fittings are used?
Premium brush brass fittings.
What type of closure does it have?
A CFC zipper for smooth opening and closing.
Is the backpack durable?
Yes, it is sturdy and built for everyday use.
Is the embroidery hand-crafted?
Yes, the name embroidery is done by hand.
Is the fabric soft for kids?
Yes, it is comfortable and kid-friendly.
Does the faux leather peel?
It is durable and designed for long-term use.
How many zips does the backpack have?
It has 1 main zip and 1 inner zip pocket.
Is the backpack roomy?
Yes, it has enough space for school and daily use.
Is there an inner pocket?
Yes, a secure zip pocket inside.
Is the backpack lightweight?
Yes, it's easy for kids to carry.
Does the backpack come in multiple colours?
Colours depend on the designs available on the website.
Do all bags have the same design?
Designs vary but personalisation rules remain the same.
Can the backpack handle school books?
Yes, it is strong enough for regular school essentials.
Is the embroidery visible clearly?
Yes, the hand embroidery is neat and prominent.
How will I receive the artwork preview?
Through Whatsapp
What if I don’t receive the email?
You can contact support or share an alternate email.
How do I share the name for embroidery?
Enter it while ordering or send via email/WhatsApp.
Can I order 2 bags with different names?
Yes, but each requires a separate order.
Are bulk orders accepted?
Yes, you can message for bulk requests.
Can I choose the font style?
No, the font style is standard to maintain design quality.
Will the final bag look exactly like the preview?
Yes, the product matches the approved artwork closely.
Is COD available?
No COD is not available for personalised items.
Do you ship pan-India?
Yes, shipping is available across India.
How do I clean the backpack?
Wipe gently with a cloth — no washing.
Is it water-resistant?
Light splashes are fine; avoid soaking.
Does embroidery fade over time?
No, it is durable and long-lasting.
Can kids use it daily?
Yes, it is designed for everyday use.
How should I store the backpack?
Keep in a dry place and avoid folding the embroidered area.