Frequently Asked Questions
What can I customize on the nameplate?
You can customize only the name/text on the nameplate.
Can I change bead colors or patterns?
No, bead and pattern changes are not available.
Is the nameplate handmade?
Yes, each nameplate is 100% handmade.
How long does it take to make the nameplate?
It takes up to 7 days after you approve the artwork.
Do I get a preview before making?
Yes, we share the final artwork on WhatsApp for approval.
Why does the font size reduce for longer names?
Longer names need smaller font height due to limited fabric space.
Will you share the embroidery size?
Yes, embroidery size is shared on WhatsApp.
Can I request multiple design changes?
No, design changes are not offered, only the name is customizable.
Can I ask for background or fabric changes?
The background and fabric are fixed as per the design.
Do you share progress updates during making?
No, we only share artwork before starting and the final product after completion.
Can I cancel the order after placing it?
Cancellations may not be possible as the product is made to order.
Is the artwork approval mandatory?
Yes, production begins only after your final approval.
What is the base material?
The base is made of felt.
What is the frame made of?
The frame is made of synthetic wood.
Is there glass protection?
Yes, the front is covered with glass.
Can I add symbols or emojis?
Only if they fit within the space, and remain part of the text-based customization.
Do you offer different sizes?
No, the nameplate is available in the standard size only.
Can I use two names?
Yes, but font size may reduce due to space limitations.
Will the colors look exactly like the photos?
Slight variations may occur due to handmade nature.
Is cash on delivery available?
Depends on your store policy.
How do I share my name for embroidery?
Add it during checkout or send it on WhatsApp after ordering.
Can I return the product?
Nameplates are non-returnable due to customization.
Is the embroidery durable?
Yes, the high-quality hand embroidery is made to last long.
Can I gift this to someone?
Yes, it makes a perfect personalized gift.
Will the beadwork fall off?
The beadwork is securely stitched by hand for strong durability.
Is the name printed or embroidered?
Your name is hand-embroidered, not printed.
What if I make a typo in the name?
Please double-check the spelling; we follow the exact text you provide.
Can I ask for urgent delivery?
Since it's handcrafted, we require the full making time.
Do you offer bulk orders?
Yes, bulk orders can be discussed via WhatsApp.