Return and Cancellation Policy
he Team from Desi Drama Queen believes that no woman, no matter where she’s from should be denied a good Hand Bag. Hence, there is currently no place in India where a Bag from Desi Drama Queen can't reach.
We understand the importance of receiving your purchased products in the best condition and on time. So we strive hard to do just that on all our Shipping Orders
Or give us a ring on 8851787690 anytime between Monday to Friday from 10 am to 6 pm.
We will make it all Better.
Time for the Send-Off :
- All Regular products are shipped out within 6-7 working days.
*But if National Holidays, Political Dramas and the Weather being Mean prevents that, we ask for patience. Our Bags are worth the wait.
- All Customized Orders will be shipped within 10 – 15 days as Originality is Hard Work.
Bill Please :
Shipping is included in the price :) (we like happy customers)
Cash on Delivery Etiquette :
- We charge a nominal charge for COD ie Rs 70.
- If your pin code cannot be used for COD, we shall request you to make the payment online.
- We urge you not to peek into the box without making the commitment to pay first.
- If the product or packaging has been tampered with, do not accept the order and inform DDQ TEAM Immediately -8851787690
- We come to your door with the trust that COD will remain COD (so no credit/debit cards will be accepted)
Return Issues :
- Pictures convey a thousand words so to exchange your purchased product(s) we might request you to share a few images to qualify for an exchange.
- If you request a return, you must email us within 5 days of receiving your order.
- We do not Condone the Harassment of our Products so packaging, labels & tags must not be tampered with.
- Our Products should return to us in the same condition we sent it in.
- Exchanges will be processed only once the product has been received in our warehouse and has been checked.
- If our Bags display Bad Behavior and come to you with less than Stellar Quality, we will take them back, otherwise, all Return Products are to be self-shipped back, and packed securely to prevent any damage during transit.
. We do not accept returns under the following conditions :
- SIZE NOT AS EXPECTED - We request everyone to go through the dimensions before making the purchase. any returns related to this issue will not be accepted
YOU CHANGED YOUR MIND - In this case, we will request you to self-ship the product and bear the cost.
- The whole order amount will be refunded if the order is cancelled, or if our Bags wandered off and didn’t show up to your mentioned location.
- The order should be cancelled within 12 hours of the order placed.
- Preferred Product out of stock? Never Fear, other options will be given. But if that too doesn’t work then your money will be reimbursed.
- The company will ensure that any communication of cancellation of an order or any applicable refund will be made within a reasonable time.