Shipping:

• There is currently no place in India where a Bag from Desi Drama Queen can’t arrive.
• We understand the importance of receiving your purchased products in the best condition, and on time. So, we strive hard to do just that on all our Shipping Orders
• All Regular products are shipped out between 6-7 working days.
• All Customized Orders will be shipped between 10 – 15 days as Originality is Hard Work.

*But if National Holidays, Political Dramas and the Weather being Mean prevents that, we ask for patience. Our Bags are worth the wait.

Bill Please:

• Shipping is included in the price :) (we like happy customers)
• We charge a nominal charge of Rs.70/- for COD orders
• If your pin code cannot be used for COD, we shall request you to make the payment online.
• We urge you not to peek into the box without making the commitment to pay first.
• If the product or packaging has been tampered with, do not accept the order and inform DDQ TEAM Immediately -8851787690
• We come to your door with the trust that COD will remain COD (so no credit/debit cards will be accepted)

Return Issues:

• Pictures convey a thousand words so to exchange your purchased product(s) we might request you to share a few images to qualify for an exchange.
• If you request a return, you must email us within 5 days of receiving your order.
• We do not condone the harassment of our products so packaging, labels & tags must not be tampered with.
• Our products should return to us in the same condition we sent it in.
• Exchanges will be processed only once the product has been received in our warehouse and has been checked.
• If our bags display bad behavior and come to you with less than Stellar Quality, we will take them back. For any other reasons (such as unexpected color shade) shall return products are to be self-shipped back, and packed securely to prevent any damage during transit.
• We do not accept returns under the following conditions:
  • Size Not As Expected: We request everyone to go through the dimensions before making the purchase. Any returns related to this issue will not be accepted

Cancellations:

• The whole order amount will be refunded if the order is cancelled, or if our Bags wandered off and didn’t show up to your mentioned location.
• The order should be cancelled within 12 hours of the order placed.
• Preferred product out of stock? Never Fear, other options will be given. But if that too doesn’t work then your money will be reimbursed.
• The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

Reverse Pick-ups:

• Changed your mind about our product? We request you to bear the courier costs for the time being.
• We will keep you posted about our reverse policies when we have more help.

You can mail all Queries at both ddqbags@gmail.com or at info@desidramaqueen.com Or give as a ring on 8851787690 between Monday to Friday from 10 am to 6 pm.